Tel: 0800 358 3601

Freedom of information

The Freedom of Information Act 2000 provides a right of access to recorded information held by a public authority and sets out exemptions from that right. Under the act you are able to make a request for information held by us:

  • To be told whether or not we hold information; and
  • To have that information communicated to you

All requests must be dealt with promptly within 20 working days.

How do I ask for this information?

Emailing us

You can ask for information under Freedom of Information on this site.

Writing to us

Or, if you prefer, requests for information can be sent in writing to the Information Officer at:

Criminal Injuries Compensation Authority
Communication and Customer Liaison Section
Tay House
300 Bath Street
Glasgow
G2 4LN

Publication Scheme

CICA have prepared a publication scheme, as required by Section 19 of the Freedom of Information Act 2000.

CICA Publication Scheme

for compensation

Telephone helpline Telephone helpline 0800 358 3601

8.30am to 8pm, Mondays to Fridays / 9am to 1pm Saturdays