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About us

CICA is the government body responsible for administering the Criminal Injuries Compensation Scheme in England, Scotland and Wales. We are part of the Ministry of Justice and also provide a service on behalf of the Scottish Government.

The Criminal Injuries Compensation Authority (CICA) operates out of our office in the centre of Glasgow and currently employs over 450 staff. We have a Chief Executive and board of directors.

Our service to the victims of violent crime

We provide a free service to victims of violent crime. We know that we can never fully compensate them, but we can recognise their suffering and give them some financial support that may help them move on.

We aim to provide a fast, efficient service and welcome comments about our service, good or bad.
Contact us
Making a complaint

Telephone helpline Telephone helpline 0300 003 3601

8.30am to 5.00pm Mondays to Fridays, except Wednesdays, which are 10.00am to 5.00pm.